MBA, CSM, Systems Analyst, Program Manager, Business Systems Analyst

Charles has over 30+ years as a Marketing/Computer Science professional with expertise in CRM and ERP tools. Expertise in E-Procurement, CRM, lead management and closed loop marketing systems. Excellent at leading, he enjoys being at the intersection of marketing automation and computer science - refining processes, improving efficiency through automation, measuring results through data driven metrics and building effective delivery teams. Charles’ strong project management skills includes being an Agile Certified Scrum Master.

Specialties: Marketing automation and sales enablement technologies, CRM, project management, SDLC, tool and process development, data mining, systems integration, ERP, campaign analysis. technical writing, a dynamic evangelist, instructor and public speaker.